Customer Success Stories
Discover how organizations across industries are transforming their procurement processes and achieving remarkable results with BuyerQuest.
Defense contractor saves thousands of hours and $100K annually
Tessera (formerly Skookum)
Challenge
Technicians were losing over 5% of productive time due to a cumbersome, 15-step manual process for finding parts, equating to over 3,000 hours annually.
Result
Achieved 80% reduction in part search time, $100K annual savings, and complete paperless digital environment with 120+ vendors.
"This is a problem area that has plagued the maintenance domain for 30 years, and BuyerQuest has finally solved it."
Scott Smith, Director of Reliability
Director of Reliability and Asset Management
Fortune 500 Manufacturer Switches to BuyerQuest for 15K Suppliers
Fortune 500 Manufacturing Company
Challenge
Multiple failed procurement solutions with high training barriers and low ROI made it difficult for 7,000+ employees to efficiently purchase items, leading to off-contract purchases at higher prices.
Result
7,000+ daily users now access 15,000 suppliers through a single platform, processing $1.5B+ annually with zero training required.
"BuyerQuest delivered exactly what we needed - a simple, intuitive platform that our 7,000+ users could adopt immediately without training."
Chief Procurement Officer
Chief Procurement Officer
Home Improvement Retailer Builds Transparent Procurement Workflow
National Home Improvement Retailer
Challenge
Store managers faced daily fire drills with orders escalated for simple items. Purchasers navigated 90 different punchouts, items were delivered late 50% of the time, and p-card usage bypassed ERP tracking.
Result
95% buyer adoption within 90 days, P-card spending down 60%, escalations reduced 85%, and complete procurement transparency achieved.
"The buying experience is a day and night difference. Our teams can get back to business quicker because of BuyerQuest."
Senior Manager of Strategic Sourcing
Senior Manager of Strategic Sourcing
Specialty retailer brings procurement into a single platform
Multi-Format Specialty Retailer
Challenge
Complex procurement across 14 store formats, especially airport locations with security challenges. Store managers bought supplies off-contract at retail prices due to disparate systems and sparse supplier options.
Result
Unified procurement platform consolidating all suppliers, introduced new cost-saving vendors, simplified ordering process, and achieved complete spend visibility and budget control.
"BuyerQuest has made us much more dynamic with procurement. The ordering process became much simpler."
VP of Purchasing
VP of Purchasing
Media giant saves money by increasing on-contract spending more than 80%
Global Media & Entertainment Company
Challenge
30,000+ employees and 3,500+ approvers using old, inflexible technology with limited adoption and sparse category coverage. Departments created ad hoc systems, causing inefficiencies and wasted resources.
Result
Achieved 98% on-contract spending (up from 48%), 15,000+ active users within 30 days, and full-year cost savings targets met within 6 months.
"It's amazing. Nobody on my staff needed any training. They just started using it with no problems!"
Procurement Team Member
Global Media & Entertainment Company
Giant Eagle Deploys BuyerQuest Marketplace to 400+ Retail Stores with Little to No Training
Giant Eagle Inc.
Challenge
Prior to BuyerQuest, Giant Eagle didn't have a marketplace solution at retail locations. They faced no front-end control, lack of spend visibility, numerous vendors with various ordering methods, and inconsistent ordering workflows. Buyers struggled with multiple vendor logins and vendor-assigned passwords.
Result
Successfully rolled out BuyerQuest Marketplace to all 400+ retail locations with little to no training, achieved consistent work design for ordering indirect goods, and guaranteed end-user compliance with contracted pricing, turning sourcing savings into realized savings.
"Our experience with BuyerQuest has been great. From Day 1, our support from BuyerQuest has been fantastic."
Eric Orwell
Giant Eagle
How a manufacturer connected its distributed workforce through BuyerQuest procurement technology
Global Mobility Manufacturer
Challenge
Centralized procurement team manually processed email requests from 30 warehouses and corporate offices, spending several days per week creating orders and tracking deliveries. The manual process was resource-intensive and prevented strategic procurement activities like vendor sourcing and price negotiation.
Result
Warehouse managers gained direct access to procurement platform, procurement team shifted to approval and analysis role, faster adoption than anticipated, and seamless e-commerce-like interface requiring minimal training.
"The BuyerQuest implementation was seamless. Everybody got BuyerQuest immediately since it functions like any other e-commerce site."
Procurement Team Lead
Global Mobility Manufacturer