Giant Eagle Deploys BuyerQuest Marketplace to 400+ Retail Stores with Little to No Training
Giant Eagle Inc.
Location
Pittsburgh, PA (400+ retail locations across PA, OH, WV, MD)
Implementation
Few months (piloted and phased approach)
Team Size
36,000 employees across 420+ retail locations
Key Results
The Challenge
Prior to BuyerQuest, Giant Eagle didn't have a marketplace solution in place at their retail locations. Across the company, they struggled with the following challenges: No front-end control, Lack of spend visibility, Numerous vendors with various methods of ordering, and Inconsistent work design to ordering. In addition, Giant Eagle buyers had to remember different logins for numerous vendor websites. these passwords were often assigned via the vendor, which made remembering the passwords difficult. Giant Eagle Inc., ranked 27 on Forbes magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately $9.3 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 420 retail locations throughout western Pennsylvania, Ohio, West Virginia, and Maryland.
The Solution
Giant Eagle met BuyerQuest at a tradeshow and they began discussions right away. BuyerQuest was a new company at that time. However, Giant Eagle quickly realized BuyerQuest offered a next-generation marketplace solution that was a great fit for their needs. From the very beginning, Giant Eagle knew BuyerQuest was focused on offering solutions to overcome their top challenges. During the demo evaluation process, Giant Eagle was impressed with the user-friendly interface of BuyerQuest Marketplace. Giant Eagle knew the importance of making shopping and ordering easy for end users, so the ease-of-use and flexibility of the BuyerQuest Marketplace were great differentiators. Throughout the onboarding process, Giant Eagle appreciated BuyerQuest's enthusiasm to understand complexities among vendors and the products they purchased. BuyerQuest was quick to identify solutions that would solve their problems within BuyerQuest Marketplace, which was instrumental in Giant Eagle's successful deployment. Giant Eagle deployed BuyerQuest Marketplace through a piloted and phased approach. BuyerQuest was fully implemented throughout 400 stores within a few months.
Detailed Results
Successfully rolled out BuyerQuest Marketplace to all 400+ retail locations with little to no training required
Achieved consistent work design when ordering indirect goods across all retail locations
Enhanced ability to better manage items for stores to purchase
Guaranteed end users stay compliant with contracted pricing when buying through BuyerQuest Marketplace
Successfully turned sourcing savings into realized savings with bigger impact on organization's bottom line
Streamlined and improved the procure-to-pay process for indirect goods
Eliminated waste in the procurement process
Achieved better visibility and front-end control over purchasing activities
Simplified vendor management from numerous disparate systems to unified marketplace
Eliminated the need to remember multiple vendor logins and passwords
Improved user experience with user-friendly interface requiring minimal training
Successfully deployed across diverse retail locations throughout multiple states
"Our experience with BuyerQuest has been great. From Day 1, our support from BuyerQuest has been fantastic. BuyerQuest is continually improving their product, so we are excited about our future possibilities with BuyerQuest's tools."
Eric Orwell
Giant Eagle
Giant Eagle Inc.
Implementation Timeline
Discovery & Evaluation
Initial meetingsGiant Eagle met BuyerQuest at a tradeshow and began discussions immediately. Comprehensive demo evaluation process showcasing user-friendly interface and marketplace flexibility.
Solution Design & Onboarding
Several weeksBuyerQuest worked to understand complexities among Giant Eagle's vendors and products, identifying specific solutions within BuyerQuest Marketplace to address their procurement challenges.
Pilot Program Launch
Initial phasePiloted approach testing BuyerQuest Marketplace functionality across select retail locations, validating user experience and system integration.
Phased Full Deployment
Few months totalComplete rollout of BuyerQuest Marketplace across all 400+ retail stores with little to no training required, achieving consistent procurement workflows throughout all locations.
Ready to Achieve Similar Results?
Discover how BuyerQuest can transform your procurement process and deliver measurable results for your organization.