Defense contractor saves thousands of hours and $100K annually with BuyerQuest

The Challenge

Tessera, a service contractor with over 1,400 employees, continually searches for improvements to provide more value at its 25 client locations. Tessera knows the value of time, especially when there is never enough. Each project and work order must be accomplished on time and on budget. And to keep on schedule, specific maintenance/assembly component parts must be ready for use. Quickly identifying the right part, from the right supplier, and at the right discount was very challenging, requiring a cumbersome, 15-step process. Tessera calculated that technicians providing services at the Naval Air Station Whidbey Island were losing over 5% of their productive time due to this manual process. This equates to over 3,000 hours annually that could have been used for productive maintenance work – making a difference for their clients. With over 100 technicians, they needed to simplify their part lookup process to optimize the day-to-day activities of their skilled workers. In addition, Tessera needed any new solution to integrate with their existing IBM Maximo enterprise asset management software. Above all, the solution needed to be easy to use and not require each employee to undergo hours of training that would interfere with their daily work. Tessera reached out to their counterparts in the Maximo User Group who may have faced these issues, and other members shared how BuyerQuest had helped them overcome similar challenges. Tessera also reviewed the evaluation provided by Gartner Peer Insights and found that BuyerQuest consistently received high-quality reviews.